Privacy Policy

(“J. Rotbart & Co.”, “us”, “we”, “our”) understands the importance of protecting the privacy of users of this Web-Site (“you”, “our”). This Privacy Policy (“Privacy Policy”) (together with our Terms of Use and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.

Our Terms of Use set out, amongst other provisions, disclaimers, and limitations of liability governing the use of the Web-Site.


What information do we collect?

We collect and process the following information about you:

  • information that you provide when you register on our site, place an order or fill out a form on our site;
  • a copy of any communication which you may send to us via the Web-Site;
  • details of transactions that you instruct (or have instructed) us to carry out on your behalf and the fulfilment by us of those transactions ; and
  • details of your visits to our site (Like most websites, we use cookies and/or web beacons to enhance your experience, gather general visitor information, and track visits to our website – please refer to the sections on “IP addresses” and “Do we use cookies?” below for further information.)


Do we collect personal information?

There are areas of the Web-Site that ask for your personal information. These include certain areas of the Web-Site which require registration or a password for access.

For example, when registering on, or otherwise using, the Web-Site, you may be asked to enter your name, e-mail address, mailing address, phone number, billing information, business profile or credit card information. This list may be expanded without notice. If this list is expanded, additional personal information may be required. You may, however, visit our Web-Site anonymously, but may not be able to access all content areas without registration.


What do we use your information for?

Any of the personal information that we collect from you may be used in one of the following ways:

To send periodic emails
The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information etc.

To help us further develop our services
To provide you access to valuable J. Rotbart & Co. internet-based information and services, and to bill you for those services if you elect to use them.


How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or access your personal information.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our database to be only accessed by those authorized with special access rights to our systems, and are required to keep the information confidential.

After each transaction, your personal and private information (tax identification number, social security numbers, financial information, etc.) will be kept on file for more than 60 days in order to process future shipments and comply with applicable import/export regulations.


IP addresses

We may collect information about your computer, including where available, your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical information about our users’ browsing actions and patterns and does not identify any individual.


Do we use cookies?

Yes (Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser [if you allow] that enable the sites or service providers systems to recognize your browser and capture and remember certain information).

We use cookies to record the existence of a browsing session and to compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Also, depending on what type of web browser and what browser version you are using, you may be able to change the properties on your cookie file so that cookies are not used or saved. Cookies can also be removed from your hard drive. Please check with your browser provider for more information on removing cookies.

Like most websites, if you decline to accept cookies, some of our services may not function properly (for example, you will not be able to log on to any part of the J. Rotbart & Co. Web-Site which is accessible only to registered users). Where you are unable to log on to the J. Rotbart & Co.-Web-Site due to your declining cookies, you can still place orders by contacting customer service.


Do we disclose any information to outside parties?

Except as set out in this Privacy Policy, we do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, the fulfilment of your order, the processing of your payment details and the provision of support services, so long as those parties agree to keep this information confidential. This may involve our (or our trusted third parties) transferring, storing, or otherwise processing your personal data at a destination outside the European Economic Area (“EEA”).

We may disclose your personal information to third parties:

  • in the event that we sell or buy any business or assets, in which case, we may disclose your personal data to the prospective seller or buyer of such business or assets;
  • if we, or substantially all of our assets, are acquired by a third party, in which case personal data held by us about our customers will be one of the transferred assets.

We may also release your information when we believe release is appropriate to comply with the law, enforce any J. Rotbart & Co. Web-Site policies, or protect our or others’ rights, property, or safety.

Non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.


Online security

Unfortunately, the transmission of information via the internet is not completely secure. Whilst we will make all reasonable endeavours to protect your personal data, we cannot guarantee the security of your data transmitted to the J. Rotbart & Co. Web-Site: any such transmission is at your own risk.


Third party links

Occasionally, at our discretion, we may include or offer third party products or services on our website. We may also include links to and from the websites of third parties. These third party websites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these third-party linked websites or for their independent privacy policies. You should consult the privacy policies at those sites to determine how your information may be used. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.


Online Privacy Policy Only

This Privacy Policy applies only to personal information collected through the J. Rotbart & Co. Web-Site and not to any information collected offline.


Your Consent

By using our site, you consent to this Privacy Policy.


Changes to our Privacy Policy

If we decide to change this Privacy Policy, we will post those changes on this page, and/or update the Privacy Policy modification date below.


Contacting Us

If there are any questions regarding this Privacy Policy, you may contact us using the information below.

Our postal address is: 21D, Unionway Commercial Centre, 283 Queen’s road, Central, Hong Kong.

We can be reached by telephone at +852 63350026 .

This policy was last modified on February 15, 2016.

J.Rotbart & Co